returns_policy

Returns Policy

Effective Date: December 12, 2019

 

You can register a product return by sending an email to returns@plent.co.za

To ensure your request is processed as quickly as possible please include the following information in your email:

  • Billing Name
  • Order Number
  • Product Description
  • Telephone Number

Defective Items

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

 

The following will not qualify as defects and will not entitle you to a return:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/ collection of the product.

You can do so by registering a return by sending an email to returns@plent.co.za and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair/ replace the product (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/ replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/ refund.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6-month period.

Extended Supplier Warranty (stipulated on product page)

A product may have a supplier warranty that extends beyond the 6-month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery/ collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery/ collection of the product.

You can do so by registering a return by sending an email to returns@plent.co.za and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Plent is under no obligation to provide you with a credit, repair/ replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair/ replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/ refund directly from us.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us by sending an email to returns@plent.co.za and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available) or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Contact us

If you have any questions about our Returns Policy, please contact us: